Shopping for new furniture is exciting, but scrolling through pages and pages on websites in search of the perfect piece is not. Use our cheat sheet below to get a sense of which popular retailers have the kind of furniture you’re looking for, and learn about their delivery, return, and warranty policies.

For each furniture store, we picked a popular chair sold at the retailer as an example of what you can get. (The chairs pictured are among the retailers’ top-selling models. They have not been tested by CR.)


Rivet Frederick Chair, $464.20

What you get: Velvet upholstery, foam seat; some assembly required.

Delivery: Doorstep delivery is free with Amazon Prime. In-home delivery is available with some items for $19.99.

Returns: Return within 30 days for a refund in most cases; return shipping is free or Amazon will schedule a pickup.

Warranty: Amazon brands carry a minimum one-year warranty. For other brands, the warranty varies from manufacturer to manufacturer.

Good to know: Almost an unlimited selection.


Wallis Chair (pair), $219.99 (available only at

What you get: Polyester upholstery fabric, foam seat; some assembly required.

Delivery: Some items are available in-warehouse. More items are available at; prices include delivery.

Returns: They’re accepted anytime for a full refund. Some large items ordered online can be picked up at the customer’s home for no additional charge.

Warranty: Costco offers a risk-free 100 percent satisfaction guarantee.

Good to know: Can shop in-store or online, but must be a member to make a purchase ($60 per year).

RH (Restoration Hardware)

Reginald Chair, $1,571-$2,996 (member’s price)

What you get: Italian textured weave fabric, feather down, foam seat; fully assembled.

Delivery: White-glove delivery in the contiguous U.S. for $199 to $599 depending on distance from the nearest RH Gallery.

Returns: Contact RH within 30 days of the delivery date. Round-trip shipping is refunded if the item is defective or damaged. RH will pick up large pieces.

Warranty: No official policy, but RH says it stands behind its products.

Good to know: Shop online or in-store. Design help and a 25 percent discount are perks of a $100 annual membership.

Room & Board

Quinn Chair, $799 and up (chair only)

What you get: Performance fabric, fiber-wrapped foam cushions; fully assembled.

Delivery: White-glove delivery in the contiguous U.S. for $79.

Returns: A full refund for “timely” returns; damaged or worn items may be refused or result in an adjustment. Return shipping is refunded; original delivery fees are not. Pickup may be arranged for large items.

Warranty: No official policy. Room & Board says it will work with customers to resolve any problems.

Good to know: Buy in-store or online. There are extensive customer service options, including free design services.

Sam’s Club

Harlow chair and ottoman set, $399

What you get: Chair and ottoman, stain-resistant fabric; fully assembled.

Delivery: Free shipping on many items. White-glove delivery is limited and the cost varies by item.

Returns: They’re accepted anytime. No charge for return shipping. Items purchased in a store must be returned there. Sam’s Club may arrange a pickup for the return of large items.

Warranty: Varies by item; Sam’s Club has a 100 percent satisfaction guarantee.

Good to know: Shop in-store or online; membership is required ($45 per year).


Walnut Grove Chair, $2,685 (upholstered in fabric)

What you get: Solid American black walnut covered in fabric or leather.

Delivery: Each Stickley retailer has an individual policy.

Returns: Warranty-related returns only.

Warranty: A limited warranty guarantees against structural defects during the lifetime of the original owner.

Good to know: In-store shopping only. Many Stickley retailers offer complimentary interior design services.

Editor’s Note: This article also appeared in the February 2021 issue of Consumer Reports magazine.

Consumer Reports has no financial relationship with advertisers on this site.