Shopping for new furniture is exciting, but scrolling through pages and pages on websites in search of the perfect piece is not. Use our cheat sheet below to get a sense of which popular retailers have the kind of furniture you’re looking for, and learn about their delivery, return, and warranty policies.
For each furniture store, we picked a popular chair sold at the retailer as an example of what you can get. (The chairs pictured are among the retailers’ top-selling models. They have not been tested by CR.)
Rivet Frederick Chair, $464.20
What you get: Velvet upholstery, foam seat; some assembly required.
Delivery: Doorstep delivery is free with Amazon Prime. In-home delivery is available with some items for $19.99.
Returns: Return within 30 days for a refund in most cases; return shipping is free or Amazon will schedule a pickup.
Warranty: Amazon brands carry a minimum one-year warranty. For other brands, the warranty varies from manufacturer to manufacturer.
Good to know: Almost an unlimited selection.
Wallis Chair (pair), $219.99 (available only at Costco.com)
What you get: Polyester upholstery fabric, foam seat; some assembly required.
Delivery: Some items are available in-warehouse. More items are available at Costco.com; prices include delivery.
Returns: They’re accepted anytime for a full refund. Some large items ordered online can be picked up at the customer’s home for no additional charge.
Warranty: Costco offers a risk-free 100 percent satisfaction guarantee.
Good to know: Can shop in-store or online, but must be a member to make a purchase ($60 per year).
RH (Restoration Hardware)
Reginald Chair, $1,571-$2,996 (member’s price)
What you get: Italian textured weave fabric, feather down, foam seat; fully assembled.
Delivery: White-glove delivery in the contiguous U.S. for $199 to $599 depending on distance from the nearest RH Gallery.
Returns: Contact RH within 30 days of the delivery date. Round-trip shipping is refunded if the item is defective or damaged. RH will pick up large pieces.
Warranty: No official policy, but RH says it stands behind its products.
Good to know: Shop online or in-store. Design help and a 25 percent discount are perks of a $100 annual membership.
Room & Board
Quinn Chair, $799 and up (chair only)
What you get: Performance fabric, fiber-wrapped foam cushions; fully assembled.
Delivery: White-glove delivery in the contiguous U.S. for $79.
Returns: A full refund for “timely” returns; damaged or worn items may be refused or result in an adjustment. Return shipping is refunded; original delivery fees are not. Pickup may be arranged for large items.
Warranty: No official policy. Room & Board says it will work with customers to resolve any problems.
Good to know: Buy in-store or online. There are extensive customer service options, including free design services.
Harlow chair and ottoman set, $399
What you get: Chair and ottoman, stain-resistant fabric; fully assembled.
Delivery: Free shipping on many items. White-glove delivery is limited and the cost varies by item.
Returns: They’re accepted anytime. No charge for return shipping. Items purchased in a store must be returned there. Sam’s Club may arrange a pickup for the return of large items.
Warranty: Varies by item; Sam’s Club has a 100 percent satisfaction guarantee.
Good to know: Shop in-store or online; membership is required ($45 per year).
Walnut Grove Chair, $2,685 (upholstered in fabric)
What you get: Solid American black walnut covered in fabric or leather.
Delivery: Each Stickley retailer has an individual policy.
Returns: Warranty-related returns only.
Warranty: A limited warranty guarantees against structural defects during the lifetime of the original owner.
Good to know: In-store shopping only. Many Stickley retailers offer complimentary interior design services.
Editor’s Note: This article also appeared in the February 2021 issue of Consumer Reports magazine.
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